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Have a question, encountered a bug, or need help with your subscription? We're here to help.

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We currently handle all support inquiries directly via email to ensure you get a fast, human response.

Response Times

We aim to respond to all inquiries within 24 hours during normal business days. If you are contacting us regarding a billing issue, please include the email address associated with your account.

Where to send what

Support, bugs and billing: support@pdfdw.com
Privacy and data requests: privacy@pdfdw.com — access, correction or deletion of your data. See the Privacy Policy.
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Before you write about a document

Please do not email us confidential PDFs. We cannot debug a file we never received, and we would rather not receive one: server-side files are deleted immediately after processing, and many tools never upload anything at all. A description of what you expected and what happened is far more useful to us.